You want consumer service? Tweet!

11
Oct
2009
0 Comments By Jeff Posted in Communication, Internet, Medias, Public Relations

Phones are so last decade, expressing your griefs in public gets more attention and that’s not a good thing for a company’s image. The ease of communication of social networks combined with something bad to say about a product/service is a really powerful weapon to wield in today’s world. For now those events are rare enough to be resolved, maybe one day there will be so much noise that it will be as useless as a call to a 1-800 line. So use it while you can!

Want better service? Just complain on Twitter at WalletPop

Want Customer Service? Complain on Twitter at SmartMoney