You want consumer service? Tweet!
Phones are so last decade, expressing your griefs in public gets more attention and that’s not a good thing for a company’s image. The ease of communication of social networks combined with something bad to say about a product/service is a really powerful weapon to wield in today’s world. For now those events are rare enough to be resolved, maybe one day there will be so much noise that it will be as useless as a call to a 1-800 line. So use it while you can!
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